FAQ
Q: Is the Trendmood Box a Subscription Box?
A: The Trendmood Box is NOT a subscription box. Each box will be treated as a separate launch. Some months could have 1-2 launches, while others might not have a launch.
Q: Is the Trendmood Box available Internationally?
A: Yes! We are now shipping to Europe and Canada! We are working hard to expand shipping to additional International countries.
Q: How much is shipping?
A: Shipping within the contiguous USA is Free. Shipping to Alaska and Hawaii varies. Shipping to Europe and Canada varies + VATs and Duties where applicable.
Q: Are there specific days that the Trendmood Box will be available?
A: Each launch date will vary month to month.
Q: Will the boxes restock?
A: Unfortunately not. Once the box sells out, its gone!
Q: What is included in each box?
A: Each box will contain select items curated by Trendmood. Items can include makeup, skincare, accessories, nail polish, and or apparel.
Q: If I receive something that I don’t like or already have, can I return or exchange it?
A: Unfortunately not. All sales are final, and we do not accept returns or exchanges.
Q: Can I buy more than one box?
A: Unfortunately not. All boxes are limited to one per customer
Q: How long does it take for my box to ship?
A: For orders within the United States, please allow 3-5 business days for your order to process, and an additional 3-7 business days for shipping time depending on where you live.
A: For orders outside of the United States, please allow 5-7 business days for your order to process, and an additional 21 business days for shipping time depending on where you live. Please note, due to Covid-19 international orders are experiencing larger than normal delays.
Q: Can I cancel my order once I have placed it?
A: Unfortunately not. Once you place an order it’s final
Q: What happens if my box is not delivered and is shipped back to sender
A: If an order is returned due to an invalid address, there is a $15 reshipping fee.
Q: What happens if an item is received damaged or my box is marked as delivered and never arrives?
A: If an item is received damaged/missing, you have up-to 10 days after delivery to contact our support team. Unfortunately we are unable to accept any damaged/missing claims after 10 days. If your box is not received and marked as delivered, you must contact us within 5 business days. Unfortunately we are unable to accept any lost package claims after 5 business days.
Q: Can I buy more than one box?
A: Unfortunately not. All boxes are limited to one per customer.